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General Q & A
How can I get a quote or place an order online?
Our online order process includes five easy steps. You may begin this process by returning to our
Home Page
, then clicking on Quote or Buy Online, My Account, or Customer Login.
Is my order secure on your website?
Rolled Alloys utilizes Secure Sockets Layer 128-bit data encryption to secure your data. For more information, please
click here
to review our privacy policy.
How can I get a copy of a mill certification?
You can access the MTR of the material utilized for a specific order by selecting the Material Test Report link on the left side of any page
.
How can I check the status of a current order?
You can access the status of all your open orders by selecting the Open Orders link on the left side of any page.
Which freight carriers are used by Rolled Alloys?
Generally, Rolled Alloys' freight carriers include Roadway, USF Companies, UPS, Federal Express, and Bax Global.
How can I track my shipment?
You can track recent shipments by selecting the Shipment Tracking link on the left side of any page.
Do you offer overnight or 2nd day delivery?
Expedited freight options are available for most orders. Please click
Chat
or contact a Sales Representative at 1-(800) 521-0332 for freight rates.
How much do you charge for shipping and handling?
There is no additional skid charge for LTL or UPS shipments. Your location and the weight of your order determines freight rates.
Is export packaging available?
Rolled Alloys can package your order for export shipment for an additional charge. Click
here
to view standard packaging, click on live
Chat
, or contact a Sales Representative at 1-(800) 521-0332 for more information.
Can orders be "rushed" or prioritized for shut-downs?
Yes. Rolled Alloys will be happy to assist you in completing rush orders for shutdowns and extremely critical circumstances. Please advise a Sales Representative of your need for assistance by clicking on
Chat
or calling 1-(800) 521-0332.
Where are your warehouses located?
A listing of Rolled Alloys' facilities, along with maps and driving directions, can be accessed by
clicking here
.
How do I check inventory online?
You can get material availability by clicking on
Chat
Chat will connect you to a Sales Representative who will provide stock availability, processing information, and shipping locations.
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CREDIT Q & A
What are your standard open account terms?
1/2 of 1% in 10 days, Net 30.
What is your remit-to address?
Rolled Alloys, Dept. 33901, P.O. Box 67000, Detroit, MI 48267-0339
What information do you need to open an account?
Rolled Alloys needs (1) complete name and address, (2) contact names, phone and fax numbers, (3) three trade references, preferably in the metals industry, (4) bank reference with account numbers and/or bank contact, (5) Dun & Bradstreet number if available.
Does Rolled Alloys accept credit cards?
We accept Master Card, Visa, and American Express.
Is your credit application available online?
Yes. Our credit application can be downloaded in
Microsoft Excel
or
Adobe PDF
format.
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TECHNICAL Q & A
What are the standard specifications your materials meet?
Rolled Alloys' materials are typically certified to ASTM, ASME, AMS, GE, and Pratt & Whitney specs, as well as others. For a list of Rolled Alloys grades with specifications,
click here
.
Can specifications be upgraded?
In many instances they can. Please click on
Chat
or contact a Sales Representative at 1-(800) 521-0332 for upgrading material specifications and mill certifications.
What are your standard cutting tolerances and processing capabilities?
For a complete listing of our tolerances and machine capabilities,
click here
.
Is your stock domestic or foreign?
Most of Rolled Alloys' material is of domestic origin. Please click on
Chat
or contact a Sales Representative at 1-(800) 521-0332 to determine the origin of a particular item you would like to purchase.
How do I determine which weld filler to use?
For general information on welding,
click here
.
What is the difference between MIG wire, TIG wire, and electrodes?
MIG (Metal Inert Gas) welding, also known as GMAW (Gas Metal Arc Weld), is always done with spooled wire, usually 0.035" or 0.045" rarely 0.062". TIG (Tungsten Inert Gas) welding, also known as GTAW (Gas Tungsten Arc Weld), is usually done with 36" straight lengths of bare wire. Automatic TIG machines may use spooled wire but 36" lengths of wire are only used for TIG. Electrodes, commonly called "stick welding", are typically 14" lengths of wire, coated with a gray flux over all but the last 1-1/2 to 2".
How can I decide which alloy is best for my environment?
For detailed information on alloy choices,
click here
. You can also click on
Chat
or contact a Metallurgist at 1-(800) 521-0332.
How can I find the machinability rating of a specific alloy?
Click here
to view and print Machinability.
Where can I find the thermal expansion coefficient for a particular alloy?
Click here
to view information on thermal expansion.
Is there a quicker way to compare the high temperature strengths of several grades than looking them up in individual data sheets?
Click here
to view strength table.
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