Frequently Asked Questions
General Questions & Answers
How can I get a quote or place an order online?
Our online order process is just a few easy steps. You may begin this process by clicking on My Account.
How do I get a username and password to quote/buy online, and access my account information?
Is my order secure on your website?
How can I get a copy of a mill certification?
How can I check the status of a current order?
Which freight carriers are used by Rolled Alloys?
Generally, Rolled Alloys' freight carriers include Conway, YRC Freight, UPS and Federal Express.
How can I track my shipment?
Do you offer overnight or 2nd day delivery?
Expedited freight options are available for most orders. Please click Chat or contact a Sales Representative for freight rates.
How much do you charge for shipping and handling?
Your location and the weight of your order determines freight rates.
Is export packaging available?
Can orders be "rushed" or prioritized for shut-downs?
Yes. Rolled Alloys will be happy to assist you in completing rush orders for shutdowns and extremely critical circumstances. Please advise a Sales Representative of your need for assistance.
Where are your warehouses located?
A listing of Rolled Alloys' facilities, along with maps and driving directions, can be accessed by clicking here.
How do I check inventory availability online?
You can get material availability by clicking on Chat to connect with a Sales Representative who will provide stock availability, processing information, and shipping locations.
CREDIT Q & A
What are your standard open account terms?
1/2 of 1% in 10 days, Net 30.
What is your remit-to address?
Rolled Alloys, Dept. 33901, P.O. Box 67000, Detroit, MI 48267-0339
What information does Rolled Alloys need to open an account for me?
- Complete name and address
- Contact names, phone and fax numbers
- Three trade references, preferably in the metals industry
- Bank reference with account numbers and/or bank contact
- Dun & Bradstreet number if available
- Hardcopy of the purchase order the first time an order is placed.
Does Rolled Alloys accept credit cards?
We accept Master Card, Visa, and American Express.
Is your credit application available online?
TECHNICAL Q & A
What are the standard specifications your materials meet?
Rolled Alloys' materials are typically certified to ASTM, ASME, AMS, GE, and Pratt & Whitney specs, as well as others. For additional information about specifications, contact a Sales Representative.
Can specifications be upgraded?
In many instances they can. Please click on Chat or contact a Sales Representative for upgrading material specifications and mill certifications.
What are your standard cutting tolerances and processing capabilities?
For a complete listing of our cutting tolerance capabilities, click here.
How do I determine which weld filler to use?
Click here for a weld wire selection guide for both similar and dissimilar metal welds.
What is the difference between MIG wire, TIG wire, and electrodes?
MIG (Metal Inert Gas) welding, also known as GMAW (Gas Metal Arc Weld), is always done with spooled wire, usually 0.035" or 0.045" rarely 0.062". TIG (Tungsten Inert Gas) welding, also known as GTAW (Gas Tungsten Arc Weld), is usually done with 36" straight lengths of bare wire. Automatic TIG machines may use spooled wire but 36" lengths of wire are only used for TIG. Electrodes, commonly called "stick welding", are typically 14" lengths of wire, coated with a gray flux over all but the last 1-1/2 to 2". For a full description of each click here.
How can I decide which alloy is best for my environment?
For detailed information on alloy choices, visit our Technical Resource Center. For a downloadable Alloy Performance Guide pdf click here. You can also click on Chat or contact a Metallurgist at 1-800-521-0332.
How can I find the machinability rating of a specific alloy?
Click here to view machinability guidelines.
Where can I find the thermal expansion coefficient for a particular alloy?
Click here to view information on thermal expansion.
Is there a quicker way to compare the high temperature strengths of several grades than looking them up in individual data sheets?
Click here to view strength table.