Purpose: You will be responsible for servicing accounts while building customer relationships by supporting the sales team.  This may involve communication through our E-Commerce platform, phone calls, chat system, and email.

Responsibilities

• Direct communication with our customers- Quoting and chatting with customers and communicating market information.
• Customer Service- Timely responses to customer requests, order status updates.
• Creating relationships with customers and other departments within Rolled Alloys- Credit, Inside Sales, Field Sales, Account Managers, Product Management, Scheduling, Metallurgical Services, Operations, and Quality Assurance teams.
• The ability to communicate effectively through multiple platforms- Via email, through the website, and phone calls.
• Efficiency with computers and relevant programs.
• Being able to stay organized and flexible in stressful situations.
  
  

Qualities We Seek

• Attention to detail, analysis, critical thinking, and problem-solving are your strengths.
• Time management: capable of organizing, prioritizing, and planning independently.
• You are a good communicator: both verbally and in writing
• You use reason and logic to make important decisions.
• Passion and enthusiasm for your work.
• You are personable and positive in a team environment.